CASE STUDIES

The client - BRITAM

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. BRITAM aims to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.

Requirement

Britam has embarked on a technology led Enterprise Transformation Program, redefining the organization's business procedures and the supporting technology layer. In order to maintain a tight integration between the components Britam have selected the Oracle Application Suite to support the core business requirements selecting SIEBEL for the CRM enabling the organization manage its client experience & several Oracle Business applications for supporting multiple business requirements. To achieve this, trusted infrastructure that is dynamic, scalable and flexible enough to support both mission critical work and the development and deployment of new workloads.

Solution

Symphony offered solution based on IBM POWER Servers & Storage boxes to help businesses, lower infrastructure implementation and maintenance costs, improve insight and capitalize on opportunities. The POWER processor contains innovative technologies that maximize performance, based on workloads and computing needs. IBM POWER processor makes it possible for multi-applications to run faster with fewer processors, resulting in lower per core software licensing costs. IBM maintains leadership in the UNIX market and has made significant investments in securing a strong roadmap. Symphony’s advantage lies in the integration skills for installing, enabling & fine tuning of systems with additional features.

Project Duration

From the date the contract was signed with BRITAM until final completion was achieved, the project took approximately five months. The project was completed within budget.

Results

The final result is an IT infrastructure environment that allows Britam to be independent in the management and growth of their business, through the use of IBM enterprise servers & storages. It reflects management commitment for growth & availability thus ensuring the organization to meet the needs of customer & introduce new services & enhance customer experience.

Safaricom is the biggest communication company in East and Central Africa, delights over 25.1 million subscribers, providing over 200,000 touch points for its customers and offering over 100 different products under its portfolio.

Provides voice, data, financial services and enterprise solutions for a range of subscribers, small businesses and government, using a variety of platforms

Safaricom pioneered commercial mobile money transfer globally through M-PESA, the most successful service of its kind anywhere in the world.  Launched in March 2007, M-PESA now has over 23 million customers and over 100,000 M-PESA Agent outlets countrywide.

Requirement

With increasing customer base, safaricom was always looking forward for systems which have could provide the five 9’s availability & levels of scalability, thus ensuring their growth in the market against competitors. They had already outgrown with the existing system which was serving their CRM, Mediation & ERP systems. The management therefore needed a system that would improve reliability, availability & increase C-SAT levels among customer for the wide range of services provided.

Solution

Symphony’s solution was based on IBM P-795 boxes & Storage to cater the purpose of consolidation & scalability for the required applications. Systems are highly scalable & ensure the highest availability levels. The latest features ensured higher utilization levels thus improving system efficiency & performance. Issues related to timely reports & performance have drastically gone down as system has sufficient bandwidth to perform month-end /quarter & yearly operations. The integration skills for installing, enabling & fine tuning of systems with additional features was the key area where symphony differentiated from its competitors. The additional features provides flexibility to the system to make sure to cater resources at the time of crunch.

Project Duration

From the date the contract was signed with the SAFARICOM until final completion was achieved it took approximately two and a half months. The project was completed within budget.

Results

The final result is an IT environment comprising of systems capable of handling large DB’s & performance intensive applications & can scale-up as per the increase in workload thus enabling safaricom to deliver best in class services as compared to its competitor. Several applications including CRM, Mediation & Billing are now providing better response time thus making sure that end of month time is reduced from a time span of weeks to a few days,  leading to increase in revenue for the Safaricom  . It reflects the management commitment to stay in pace with the emerging technology & thus serving its customer with the best of industry standards.